Privacy Policy

Effective Date: May 1, 2026

Company Name: Lumo

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. Our platform connects customers with independent service providers for a variety of on-demand services, including delivery, home services, vehicle services, pet care, and more.By using our website and services, you agree to the practices described in this Privacy Policy.

2. Information

We CollectWe may collect the following types of information:Information you provide directly:NameEmail addressPhone numberAddress (for service delivery)Account login detailsPayment information (processed securely via third-party providers)Booking and service requestsInformation from service providers:Business nameService detailsAvailability and locationIdentity or verification information (if required)Automatically collected information:IP addressDevice type and browserPages visited and usage behaviorCookies and analytics data

3. How We Use Your Information

We use your information to:Provide and manage bookings and servicesMatch customers with service providersProcess payments securelyCommunicate updates about bookings or account activityImprove our platform and user experiencePrevent fraud and ensure platform safetyComply with legal obligations

4. Sharing of Information

We may share your information with:Service providers to complete your booking requestsPayment processors to securely handle transactionsThird-party service tools (analytics, hosting, communication tools)Legal authorities if required by lawWe do not sell your personal data to third parties.

5. Cookies and Tracking

We use cookies and similar technologies to:Improve website performanceUnderstand user behaviorPersonalize user experienceYou can disable cookies in your browser settings, but some features may not work properly.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.However, no online platform is 100% secure, and we cannot guarantee absolute security.

7. User Rights

Depending on your location, you may have rights to:Access your personal dataRequest correctionsRequest deletion of your dataObject to certain processing activitiesWithdraw consent where applicableTo exercise these rights, contact us using the details below.

8. Third-Party Services

Our platform may use third-party services such as:Payment processorsHosting providersAnalytics toolsThese services have their own privacy policies, and we are not responsible for their practices.

9. Children’s Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

10. International Use

As a global platform, your information may be processed in countries outside your own, where data protection laws may differ.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy, you can contact us:Email: [Your Support Email]Website: [Your Website URL]IMPORTANT NOTE (for you)Because you are a marketplace-style platform, you should also consider adding later:a Terms of Service page (already started)a Refund/Cancellation policy Provider Agreement.

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